Yatra Customer Care (24/7) helpline number India – 2025
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Yatra Customer Care Number (2025): Official Contacts, Refund & Complaint Guide
Last updated: 31 Aug 2025 • India (IST)
Yatra customer care number details for flights, hotels, holidays, trains, buses and cabs—plus timings, the fastest contact path, refund steps, and a clear escalation ladder—are all listed on this page.
Quick links:
Official Yatra Support •
AirSewa (Govt. of India) •
National Consumer Helpline •
IRCTC •
Save&Travel Home
- Flights (domestic): support@yatra.com • International: intobservice@yatra.com • Timing: 09:00–23:59 IST
- Hotels: 0120-4845568 • hotelservices@yatra.com • Timing: 09:00–21:00
- Holidays: 9990 614 615 • holidays@yatra.com • Sales: 10:00–21:00 • Service: 10:00–19:00
- Trains: rail@yatra.com • Timing: 09:00–21:00
- Bus: bus@yatra.com • Cabs: cabs@yatra.com
- Grievance Officer: grievanceofficer@yatra.com • 0120-4845562
Yatra customer care number — quick directory (official)
| Service | Official contact | Service hours (IST) |
|---|---|---|
| Flights (Domestic) | Email: support@yatra.com | 09:00–23:59 |
| Flights (International) | Email: intobservice@yatra.com | 09:00–23:59 |
| Hotels | Phone: 0120-4845568 • Email: hotelservices@yatra.com | 09:00–21:00 |
| Holidays (Domestic & International) | Phone: 9990 614 615 • Email: holidays@yatra.com | Sales 10:00–21:00 • Service 10:00–19:00 |
| Trains | Email: rail@yatra.com | 09:00–21:00 |
| Bus | Email: bus@yatra.com | 09:00–21:00 |
| Cabs | Email: cabs@yatra.com | 09:00–21:00 |
| App support (technical) | Email: apps@yatra.com | Business hours |
| Grievance Officer | Email: grievanceofficer@yatra.com • Phone: 0120-4845562 | Business hours |
Fastest way to reach support
- Start with self-service: in your Yatra account go to My Bookings (modify/cancel) or My Refund (check/claim).
- Email the correct team (from the table) with your Reference/PNR, dates, and a brief bullet summary.
- Attach proofs: airline/hotel messages, payment receipt/UTR, screenshots, waiver letters.
- Follow up on the same thread to keep one case ID.
Refund steps (flights & hotels)
Flights
- Log in → My Refund → select booking → Check Refund Status.
- If shown “refund received by Yatra,” click Process Refund to your original payment method.
- For airline cancellations/changes, request fare-difference waivers where applicable and share the written confirmation with Yatra.
Hotels
- For refundable bookings, cancel within the free window and save the confirmation.
- For non-refundable cases, get a written waiver from the property and forward it to hotelservices@yatra.com.
How to use the Yatra customer care number correctly
- Choose the product-specific line/email (flights, hotels, holidays, trains, bus, cabs).
- Keep your Yatra Reference/PNR, registered email/phone, travel dates, and screenshots ready.
- State the desired resolution (refund, rebooking, credit) in one line.
Complaint & escalation ladder
- Open a case via Yatra Support and note your Query/Case ID.
- Escalate in-thread if unresolved within the promised TAT.
- Grievance Officer: email grievanceofficer@yatra.com with your timeline and proofs.
- Government channels (as applicable):
- AirSewa for airline-related issues.
- National Consumer Helpline for consumer disputes.
- IRCTC/RailMadad for rail complaints.
FAQs
What is the hotel support number?
The official hotel line is 0120-4845568 (09:00–21:00 IST). Include your booking reference for faster help.
How do I reach flight support if phone queues are long?
Email support@yatra.com (domestic) or intobservice@yatra.com (international). Check eligibility in My Refund first.
Are phone lines 24/7?
Phone support is time-bound. Use the listed emails off-hours and you’ll be queued for the next service window.
How long do refunds take?
After the airline/hotel processes a refund to Yatra and you click Process Refund, it usually reaches your bank in standard T+ few working days (depends on payment mode).
Bookmark this page for verified contacts, timings, refund steps and escalation paths.
